Total Quality Management - Tools and Techniques (PowerPoint PPTX)

The recent global meltdown and recession has put great pressure on the organizations to produce the best quality products at the most affordable prices.

Organizations need to implement Total Quality Management in order to achieve organizational success as well as satisfying the customers so as to make more profit in the business arena.

This document on Quality covers an extensive compilation of topics to help you understand the Total Quality Management Principles. And, It can help develop a basic appreciation of quality concepts related to TQM's goal of continuous improvement.

Total Quality Management (TQM) is an approach to business that looks critically at the products and services a company provides in relation to the processes it employs to create them. It also focuses on the workforce to ensure that outputs fully satisfy customer requirements.

Organizations that follow the TQM approach consistently meet or exceed customer requirements. TQM can, therefore, be referred to as a journey with the sky as the limit for excellence.

This Third & Fourth Units of TQM contain :

• Introduction
• The seven traditional tools of quality
• New (seven) management tools
• Six-Sigma: Concepts, methodology, applications to manufacturing, service sector including IT
• Benchmarking – Reason to benchmark, Benchmarking process
• FMEA – Stages, Types.
• Quality circles
• Quality Function Deployment (QFD)
• Taguchi quality loss function
• TPM – Concepts, improvement needs
• Cost of Quality
• Performance measures

This 142-Slide PowerPoint document explains in details the tools & techniques of the TQM, it's easily customizable and contains many powerful figures, diagrams, ice-breakers, pictures, ... to get the holistic view of the concepts of the Quality Systems.